Privacy Policy

At Genpro Research, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Genpro Research and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at



GDPR: General Data Protection Regulation Act.

Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

Data Processor: Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.

Data Subject: Data Subject is any living individual who is using our Service and is the subject of Personal Data.


What personal data we collect and process

Genpro Research Inc collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City


Principles for processing personal data

Our principles for processing personal data are:
• Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.
• Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.
• Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.


We are a Data Controller of your information.

Genpro Research Inc legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:
• You have given Genpro Research Inc permission to do so
• You have signed up for Newsletter, Case Study or similar information
• Events Registration
• Applied for jobs
• Processing your personal information is in Genpro Research Inc legitimate interests
• Genpro Research Inc needs to comply with the law.


Retention of personal data

Genpro Research Inc will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Genpro Research may use your information to contact you to respond to your queries or requests related to our products, services, careers, or information. Genpro Research does not collect any other information directly to identify you using cookies.


Who we share your data with?

The information you share with Genpro will be available to Genpro Marketing, Sales, Human Resource, and Customer Support team. Genpro is partnered with third-party service providers and using their services to send emails and updates. The information collected from you will also share with these services providers in order to send you our updates. Genpro Research will not trade, or sell your personal information for use by any business outside the Genpro organization without your consent, or in a form other than what was disclosed to you at the time the information was collected, unless permitted or required by law.
Hubspot –
Campaign Monitor –


Where we store or use your data?

We may store your data manually or electronically. Any data stored electronically will be stored in secure servers at our partner side. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our websites and any transmission is at your own risk.


Sharing your data with third parties

The first name and email address will be shared with third party email marketing tools to send you the marketing information. Following are the list of tools we use and link to their privacy policy.
Campaign Monitor –
Hubspot –


Analytics and other third-party tools

The website uses web analytical tools to measure website performance and understand how users use our website to find information. We use Google Analytics to track website traffic. Google Analytics is a web analytics service offered by Google. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
Following are the list of third-party tools Genpro is currently using
Google Analytics –
Facebook –
LinkedIn –
Hubspot –


Data Subject Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information, we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability
• The right to withdraw consent

Data Subject Consent
Data Subject Access Request Form
Data Subject Consent Wthdrawal Form

Our Legitimate Interests

Where we process your information on the basis of legitimate interests, we do so as follows:

Providing and Improving our Services: We use your information to improve and customise our Services, including sharing your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users, and obtaining insights into usage patterns of our Services.

Providing Marketing Communications: We rely on our legitimate interest to send you marketing messages (where permitted independent of consent) and for Genpro’s advertising programmes.


Information Security

Genpro maintains a reasonable level of physical, electronic and managerial procedures in order to protect the information that it collects from its website. This includes maintaining computer equipment, networks, programs, and documentation to a common standard and restricting access to equipment and information to appropriate staff.


Log Files

Genpro Research does not collect or keep any log files directly. But Genpro Research is using Google Analytics Services and Go Daddy Hosting services for measuring website visits and other associated metrics. These service providers have their own policies to collect and keep log files. All hosting companies do this as part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.


Advertising Policies

Genpro Research does not allow any advertising platforms or third-party ad servers to show ads on the website. As a result, no users will see any third-party promotional material on Genpro Research website that has the potential to track users’ IP address, browser details and cookies.


Third Party Privacy Policies

Genpro Research’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.


Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Genpro Research does not knowingly collect any Personal Identifiable Information from children under the age of 15. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. No parts of Genpro website is structured to attract anyone under the age of 15.


Links to Other Websites

Our websites may contain links the lead to other websites. These websites are not controlled by Genpro Research hence, please check the privacy policy of the website you are vising in order to be sure you know how the operator of that website will collect information from you and what the operator of that website will do with the information.


Change Notification

In future we might provide more services on our website and also the changes in privacy laws and regulation will lead us to revise or update our current privacy policy without notifying any of our website users. You can revise the version that is mentioned at the end of this page will help you determine of the privacy policy has been updated since your last visit. By using our website, you are accepting the revised terms and you should regularly ensure that you are well aware of its terms.


Inquiries, Complaints, and Information Corrections

If you wish to be excluded from our list, write to us with a reason through email or postal. Following are the contact details.

Genpro Research
Second Floor, Nila Building
Technopark Campus
Thiruvananthapuram , Kerala – 695581
+91.471.2700151 / 2700152



By using our website, you hereby consent to our Privacy Policy and agree to its terms.


Our Cookie Policy

Genpro Research’s website does not use any first party cookies to identify or track IP addresses or patterns of activities. The website uses web analytical tools to measure website performance and understand how users use our website to find information. These analytical tools use cookies to understand user activities on the website and the data will be stored in their system under their privacy policy. You can opt out from being tracked by these tools by adjusting your web browser settings. Following are the web analytics tools we use on our website.
Google Analytics –
Facebook –
LinkedIn –
Hubspot –


Our Email Marketing Policy

Genpro Research makes use of emails to promote the services and products it is offering. The email marketing policy will help you understand how Genpro is collecting, handling and processing your data in marketing campaigns and how you can opt out from receiving any marketing mails from Genpro.

What information we collect?

Contact Information: We collect name, email address, phone number and address.
Professional Information: Designation, Employer name.

How we collect information?

We collect information through the forms on our website, event registration forms, during the meeting/calls and from the third-party sites such as LinkedIn and Twitter as part of market research. We do not collect any information unless you fill the forms and divulge your contact details to us.

What we do with your information?

We use your contact details to send information related to our products and services. We also use it for sharing knowledge driven contents such as latest innovations, technological advancement in the clinical research industry in the form of newsletters, articles etc.

Whether this personal data might be shared with any third parties?

Yes, first name and email address will be shared with third party email marketing tools to send the information. Following are the list of tools we use and link to their privacy policy.
Campaign Monitor –
Hubspot –

How to opt out from receiving marketing mails?

You can opt out from receiving marketing mails by clicking on the ‘Unsubscribe’ button attached to every mail we send. You can also contact us over email and request to be excluded from all marketing campaigns. You can send the request to and within 12 hours of business time, your name will be excluded and deleted from our database. You will not receive any more mails once you opt out and if you wish to receive mails again, you will have to subscribe again in the respective section of our website.

Cookies and Tracking technologies

The third-party tools we use for the marketing may using various technologies to track, collect and save information. These technologies include cookies, beacons, tracking pixels etc. These technologies can identify no personal information, but the information related to the device, location, session duration, links/images clicked etc.
Learn more about how third-party tools we use track, collect and save details using various technologies.
Campaign Monitor –
Hubspot –


Our Social media policy

We use no third-party tools to manage our social-media pages or interactions. If you send us a private or direct message via social media, it will be sent directly to us and will not be shared with any other organisations or persons. Our marketing team will monitor these messages and if it needs response from us, we pass the information to respective department to get the answer and then respond to your message as a reply in the same channel. We do not collect, record or store any of this information unless it requires attention or actions in the future. In some cases, such as business inquiry, job application or complaint, we will keep your information until the particular need is addressed and resolved.

Data Protection Officer (DPO) contact details:

Genpro Research Inc.
Second Floor, Nila Building
Ph: +91.471.2700151 / 2700152


Privacy Policy Last updated on 12/02/2021 Version: V1.0