Privacy Policy

At Genpro Research, accessible from www.genproresearch.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Genpro Research and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@genproresearch.com.

1. Privacy Policy for Genpro Research Website

At Genpro Research, accessible from www.genproresearch.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document details on types of information collected and recorded by Genpro Research through the website and how we use it.

If you have additional questions or require more information about our Privacy Policy, contact us at privacy@genproresearch.com.

 2. Definitions

  • GDPR
    General Data Protection Regulation Act.
  • Data Controller
    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
  • Data Processor
    Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
  • Data Subject
    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

3. What personal data we collect and process

Genpro Research Inc collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • IP Address

4. Principles for processing personal data

Our principles for processing personal data are:

  • Fairness and lawfulness.When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.
  • Restricted to a specific purpose.The personal data of Data Subject must be processed only for specific purposes.
  • Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.

 

We are a Data Controller of your information.

Genpro Research Inc legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • You have given Genpro Research Inc permission to do so
  • You have signed up for Newsletter, Case Study or similar information
  • Registration for Event
  • Applied for jobs
  • Processing your personal information is in Genpro Research Inc legitimate interests
  • Genpro Research Inc needs to comply with the law

5.Retention of personal data

Genpro Research Inc will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy aligned with the local law.. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Genpro Research may use your information to contact you to respond to your queries or requests related to our products, services, careers, or information.

6. Who we share your data with?

The information you share with Genpro will be available to Genpro Marketing, Sales, Human Resource, Customer Support team and other groups as needed. Genpro is partnered with third-party service providers and using their services to send emails and updates. The information collected from you may also be shared with these services providers in order to send you our updates. Genpro Research will not trade or sell your personal information for use by any business outside the Genpro organization without your consent, or in a form other than what was disclosed to you at the time the information was collected, unless permitted or required by law

7. Where we store or use your data?

We may store your data manually or electronically. Any data stored electronically will be stored in secure servers managed by Genpro.. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our websites and any transmission is at your own risk.

8. Sharing your data with third parties

The first name and email address will be shared with third party email marketing tools to send you the marketing information. Following are the list of tools we use and link to their privacy policy.

Campaign Monitor – https://www.campaignmonitor.com/policies/

Hubspot – https://legal.hubspot.com/privacy-policy

Sales Force- https://www.salesforce.com/in/company/privacy/

9. Analytics and other third-party tools

The website uses web analytical tools to measure website performance and understand how users use our website to find information. We use Google Analytics to track website traffic. Google Analytics is a web analytics service offered by Google. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

Following are the list of third-party tools Genpro is currently using

Google Analytics – http://www.google.com/analytics/learn/privacy.html

Facebook – https://www.facebook.com/policies/cookies

LinkedIn – https://www.linkedin.com/legal/privacy-policy

Hubspot – https://legal.hubspot.com/cookie-policy

Sales Force –https://www.salesforce.com/in/company/privacy/

10. Data Subject Rights (your rights)

You have certain data protection rights. If you wish to be informed what Personal Information, we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to be informed

As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy notice and any related communications we may send you.

 

  • The right of access

You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:

  1. a) The purposes of the processing.
    b) The categories of personal data concerned.
    c) The recipients to whom the personal data has been disclosed.
    d) The retention period or envisioned retention period for that personal data.
    e) When personal data has been collected from a third party, the source of the personal data.
  • The right to rectification

When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

  • The right to erasure (the ‘right to be forgotten’)
    Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
  • The right to restrict processing
    You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies, you may exercise the right to restrict processing:
  1. a) The accuracy of the personal data is contested.
    b) Processing of the personal data is unlawful.
    c) We no longer need the personal data for processing, but the personal data is required for part of a legal process.
    d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing.
  • The right to data portability
    You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
  • The right to object
    You have the right to object to our processing of your data where:

     

    • Processing is based on legitimate interest.
    • Processing is for the purpose of direct marketing.
    • Processing is for the purposes of scientific or historic research; or
    • Processing involves automated decision-making and profiling.

11. Our Legitimate Interests

Where we process your information on the basis of legitimate interests, we do so as follows:

Providing and Improving our Services: We use your information to improve and customise our Services, including sharing your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users, and obtaining insights into usage patterns of our Services.

 

Providing Marketing Communications: We rely on our legitimate interest to send you marketing messages (where permitted independent of consent) and for Genpro’s advertising programmes.

 

12. Information Security

Genpro maintains a reasonable level of physical, electronic and managerial procedures in order to protect the information that it collects from its website. This includes maintaining computer equipment, networks, programs, and documentation to a common standard and restricting access to equipment and information to appropriate staff.

13. Log Files

Genpro Research does not collect or keep any log files directly. But Genpro Research is using Google Analytics Services and Go Daddy Hosting services for measuring website visits and other associated metrices. These service providers have their own policies to collect and keep log files. However we try our best to ensure GDPR compliant service providers only. All hosting companies do this as part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, bounce time and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

14. Advertising Policies 

Genpro Research does not allow any advertising platforms or third-party ad servers to show ads on the website. As a result, no users will see any third-party promotional material on Genpro Research website that has the potential to track users’ IP address, browser details and/or cookies.

15. Third Party Privacy Policies

Genpro Research’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

16. Children’s Information

We do not collect Children’s information through our website. However if it is required in exceptional cases, We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Genpro Research does not knowingly collect any Personal Identifiable Information from children under the age of 15. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. No parts of Genpro website is structured to attract anyone under the age of 15.

17. Links to Other Websites

Our websites may contain links the lead to other websites. These websites are not controlled by Genpro Research, hence, please check the privacy policy of the website you are visiting in order to be sure you know how the operator of that website will collect information from you and what the operator of that website will do with the information.

18. Change Notification

In future we might provide more services on our website and the changes in privacy laws and regulation will lead us to revise or update our current privacy policy without notifying any of our website users. You can revise the version that is mentioned at the end of this page will help you determine of the privacy policy has been updated since your last visit. By using our website, you are accepting the revised terms and you should regularly ensure that you are well aware of its terms.

19. Inquiries, Complaints, and Information Corrections

If you wish to be excluded from our list or would like to use of data subject rights please write to us with a reason through email or postal. Following are the contact details.

 

Data Protection Officer

Genpro Research

Second Floor, Nila Building

Technopark Campus

Thiruvananthapuram, Kerala – 695581

+91 471402670

dpo@genproresearch.com

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

20. Our Cookie Policy

 Genpro Research’s website does not use any first party cookies to identify or track IP addresses or patterns of activities.  The website uses web analytical tools to measure website performance and understand how users use our website to find information. These analytical tools use cookies to understand user activities on the website and the data will be stored in their system under their privacy policy. You can opt out from being tracked by these tools by adjusting your web browser settings. Following are the web analytics tools we use on our website.

Google Analytics – http://www.google.com/analytics/learn/privacy.html

Facebook – https://www.facebook.com/policies/cookies

LinkedIn – https://www.linkedin.com/legal/privacy-policy

Hubspot – https://legal.hubspot.com/cookie-policy

Sales Force-https://www.salesforce.com/in/company/privacy/

21. Our Email Marketing Policy 

Genpro Research makes use of emails to promote the services and products it is offering. The email marketing policy will help you understand how Genpro is collecting, handling and processing your data in marketing campaigns and how you can opt out from receiving any marketing mails from Genpro.

What information we collect?

Contact Information: We collect name, email address, phone number and address.

Professional Information: Designation, Employer name.

How we collect information?: We collect information through the forms on our website, event registration forms, during the meeting/calls and from the third-party sites such as LinkedIn and Twitter as part of market research. We do not collect any information unless you fill the forms and divulge your contact details to us.

What we do with your information? : We use your contact details to send information related to our products and services. We also use it for sharing knowledge driven contents such as latest innovations, technological advancement in the clinical research industry in the form of newsletters, articles etc.

Whether this personal data might be shared with any third parties?

Yes, first name and email address will be shared with third party email marketing tools to send the information. Following are the list of tools we use and link to their privacy policy.

Campaign Monitor – https://www.campaignmonitor.com/policies/

Hubspot – https://legal.hubspot.com/privacy-policy

How to opt out from receiving marketing mails?

You can opt out from receiving marketing mails by clicking on the ‘Unsubscribe’ button attached to every mail we send. You can also contact us over email and request to be excluded from all marketing campaigns. You can send the request to privacy@genproresearch.com and within 30 days of business time, your name will be excluded and deleted from our database. You will not receive any more mails once you opt out and if you wish to receive mails again, you will have to subscribe again in the respective section of our website.

Cookies and Tracking technologies

The third-party tools we use for the marketing may using various technologies to track, collect and save information. These technologies include cookies, beacons, tracking pixels etc. These technologies can identify no personal information, but the information related to the device, location, session duration, links/images clicked etc.

Learn more about how third-party tools we use track, collect and save details using various technologies.

Campaign Monitor – https://www.campaignmonitor.com/policies/

Hubspot – https://legal.hubspot.com/privacy-policy

22. Our Social media policy

We use no third-party tools to manage our social-media pages or interactions. If you send us a private or direct message via social media, it will be sent directly to us and will not be shared with any other organisations or persons. Our marketing team will monitor these messages and if it needs response from us, we pass the information to respective department to get the answer and then respond to your message as a reply in the same channel. We do not collect, record or store any of this information unless it requires attention or actions in the future. In some cases, such as business inquiry, job application or complaint, we will keep your information until the particular need is addressed and resolved.

23.Compliant and Appeal:

If you are not satisfied with the provisions provided for the Purpose of collection, Processing of collection and protection of your personal data, you may contact the our EU Representative . Details provided below:

Rickert Rechtsanwaltsgesellschaft mbH

Colmantstraße 15

53115 Bonn

Germany

art-27-rep-genpro@rickert.law